Contact us : +44 (0) 709 200 8604
General questions
What's a review?

A review on MyHotelApartment consist of a rating and/or a personal comment, which shows how satisfied a guest is with a property they have rented and if they have had a good experience during their stay.

Guest can leave a personal comment and or rate it with stars in 6 categories:

- (Cleanliness)
- (Location)
- (Accuracy of description)
- (Facilities)
- (Value for money)
- (Host/welcome)

Guest can only leave a review after a completed trip.

Remember! When you leave a review on a place which hasn't been reviewed before, you will get 20€ credit to spend on your next booking with MyHotelApartment. And the first review or recommendation you make gives you 3€.

Reviews are made for guests to help each other to choose their perfect place to stay and to create a safe community.

Reviews are made for guests to help each other to choose their perfect place to stay and to create a safe community.

How can a Host or Guest review & recommend each other?

Host can also comment on their guest by sending them a recommendation request once logged in to myhotelapartment via their dashboard. Guest will then have the opportunity to reply with a personal recommendation about the host.

By leaving a review for your guest, increases your chances of getting them to leave you one. You will also help other host's because the more positive reviews a guest has the more a host will be inclined to have that guest stay at their place.

Where do I find reviews?

Host can also comment on their guest by sending them a recommendation request once logged in to myhotelapartment via their dashboard. Guest will then have the opportunity to reply with a personal recommendation about the host.

You'll find them at the bottom of your chosen property page. And in the list of search results, you'll see a property's star rating and under that you'll see the number of reviews and comments that have been left. A simple click on the stars will take you to the property's reviews.

Do I have to leave a review?

You don't have to leave a review but we ask you to because it will help others to find their perfect place to stay. It might be your review that is the reason for someone to choose a place or not to. This is also a good way to contribute and build a safe community market place for everyone to enjoy.

What should I say in a review?

You can choose yourself whether you want to only leave a star rating or also leave a comment. Basically you can ask yourself the following questions:
Did I/we enjoy our stay?
Did we feel welcome when we arrived?
Is the place as expected?
Would I recommend the place to others? e.g.

When should I leave a review?

We recommend that you leave your review as soon as possible when the trip is completed and you still remember how satisfied you were. We will send you a review reminder email 24 hours after your check out, and again a week later if you haven't been able to leave a review by that time.

Can I change or delete a review?

No it is not possible to change or delete a review, whether it’s positive or negative.
Our reasons for this are to show honesty and transparency to both guest and host. If you feel that any information is incorrect please contact our customer support by email to support@myhotelapartment.com or call +44 (0) 709 200 8604 (Monday-Friday 9am-5pm GMT)

What's a recommendation?

A recommendation is a personal reference that one member can leave for another. You can ask friends or family to help build your profile by leaving you a recommendation and give others a picture of yourself. If you are a guest and looking to find a place to stay it’s good to have as many recommendations as possible so the host gets to know about the person they are renting their place to. It’s equally as important for host to have recommendations so guest get to know more about the host.

How do I get a recommendation?

Once you have signed up and logged in you will be able to send friends and family a recommendation request from your dashboard.

How do I recommend someone?

If you want to recommend someone they will first need to sign up or log in to their Myhotelapartment account. Once they have selected dashboard from the dropdown menu under their user name they can then send you a request to leave them a review or recommendation, which you will receive in your email inbox.

What should a recommendation say?

There’s no wrong or right way to write a recommendation but it’s always important to show guest or host that you’re a trustworthy person. Information about your personality, job, hobbies and interest can be useful information for a guest or host to know.

Where can I find my recommendations?

Recommendations can be found in your dashboard after you log in to your Myhotelapartment account. Host can see guest recommendations when a guest has made a booking or request on their place.

If you have any questions please contact our customer support team by email at support@myhotelapartment.com or call +44 (0) 709 200 8604 (Monday-Friday 9am-5pm GMT)

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