Contact us : +44 (0) 709 200 8604
General questions

It’s quick and easy to sign up and create a Myhotelapartment account, and its totally free. Just click on the sign in with facebook button at the top of the screen for the easiest and fastest way to sign up. This will automatically fill out some of your profile.

If you don’t have a facebook account you can Sign up and create a profile manually by clicking on Sign up at the top of the screen.

After signing up you will be automatically logged in to your dashboard where you have control over editing your profile, adding a property, booking a property, favorites list, and many other useful features.

And to guarantee you peace of mind, we do not share any of your information to third parties or link anyone to your facebook account.

A review on MyHotelApartment consist of a rating and/or a personal comment, which shows how satisfied a guest is with a property they have rented and if they have had a good experience during their stay.

Guest can leave a personal comment and or rate it with stars in 6 categories:

- (Cleanliness)
- (Location)
- (Accuracy of description)
- (Facilities)
- (Value for money)
- (Host/welcome)

Guest can only leave a review after a completed trip.

Remember! When you leave a review on a place which hasn't been reviewed before, you will get 20€ credit to spend on your next booking with MyHotelApartment. And the first review or recommendation you make gives you 3€.

Reviews are made for guests to help each other to choose their perfect place to stay and to create a safe community.

Reviews are made for guests to help each other to choose their perfect place to stay and to create a safe community.

Host can also comment on their guest by sending them a recommendation request once logged in to myhotelapartment via their dashboard. Guest will then have the opportunity to reply with a personal recommendation about the host.

By leaving a review for your guest, increases your chances of getting them to leave you one. You will also help other host's because the more positive reviews a guest has the more a host will be inclined to have that guest stay at their place.

Host can also comment on their guest by sending them a recommendation request once logged in to myhotelapartment via their dashboard. Guest will then have the opportunity to reply with a personal recommendation about the host.

You'll find them at the bottom of your chosen property page. And in the list of search results, you'll see a property's star rating and under that you'll see the number of reviews and comments that have been left. A simple click on the stars will take you to the property's reviews.

You don't have to leave a review but we ask you to because it will help others to find their perfect place to stay. It might be your review that is the reason for someone to choose a place or not to. This is also a good way to contribute and build a safe community market place for everyone to enjoy.

You can choose yourself whether you want to only leave a star rating or also leave a comment. Basically you can ask yourself the following questions:
Did I/we enjoy our stay?
Did we feel welcome when we arrived?
Is the place as expected?
Would I recommend the place to others? e.g.

We recommend that you leave your review as soon as possible when the trip is completed and you still remember how satisfied you were. We will send you a review reminder email 24 hours after your check out, and again a week later if you haven't been able to leave a review by that time.

No it is not possible to change or delete a review, whether it’s positive or negative.
Our reasons for this are to show honesty and transparency to both guest and host. If you feel that any information is incorrect please contact our customer support by email to support@myhotelapartment.com or call +44 (0) 709 200 8604 (Monday-Friday 9am-5pm GMT)

A recommendation is a personal reference that one member can leave for another. You can ask friends or family to help build your profile by leaving you a recommendation and give others a picture of yourself. If you are a guest and looking to find a place to stay it’s good to have as many recommendations as possible so the host gets to know about the person they are renting their place to. It’s equally as important for host to have recommendations so guest get to know more about the host.

Once you have signed up and logged in you will be able to send friends and family a recommendation request from your dashboard.

If you want to recommend someone they will first need to sign up or log in to their Myhotelapartment account. Once they have selected dashboard from the dropdown menu under their user name they can then send you a request to leave them a review or recommendation, which you will receive in your email inbox.

There’s no wrong or right way to write a recommendation but it’s always important to show guest or host that you’re a trustworthy person. Information about your personality, job, hobbies and interest can be useful information for a guest or host to know.

Recommendations can be found in your dashboard after you log in to your Myhotelapartment account. Host can see guest recommendations when a guest has made a booking or request on their place.

If you have any questions please contact our customer support team by email at support@myhotelapartment.com or call +44 (0) 709 200 8604 (Monday-Friday 9am-5pm GMT)

Reward points are credits you can earn and spend on a future Myhotelapartment booking. This is a great way for you to travel for free, all you have to do is send a review or recommendation, facebook friends request, or book a place using Myhotelapartment and we will add credits to your Myhotelapartment account.

Sign up or login to Myhotelapartment and send a review or recommendation, facebook friends request, or book a place and we will automatically add reward point credits to your account.

Earn: €20 the first time you book a place

Earn: €20 for every friend you invite that book’s a place

Earn: €7 on the first booking of every friend you invite that host a place

Earn: €3 for the first review or recommendation you send

Earn: €3 for the first facebook friends request you send

Sign up or login to Myhotelapartment and send a review or recommendation, facebook friends request, or book a place and we will automatically add reward point credits to your account.

Yes your reward point credits can be used to pay for any place that’s listed and booked on our website.

You can start spending your credits the moment they are in your account, just login to your Myhotelapartment account and access your credits from your dashboard.

You have up to 6 months to use your reward point credits on any booking you make through our website.

You can earn up to €80 in total to add towards your next booking.

Start inviting your friends and family, or send a review or recommendation and earn enough credits to pay for your next booking!

Please note: We reserve the right to cancel reward point credits in the event of fraud.

Guest questions

Simply go to our homepage and enter a destination. You can also enter travel dates and the number of guests if you know them. Then click the search button and a detailed list of properties will be displayed.

If you want to make your search more specific and find places with the exact features you require, you can use our search filters at the top of the search results page. Click on each filter title (WiFi, balconies, sea view ect.) to add it to your property requirements. To remove the selected item, just click on it again.

It’s quick and easy to narrow the search and find your perfect place at a budget that suit you. Just click on the price line slider at the top of the page in the filters box.

Some host will require a higher price per night on certain days of the year due to it being in low or high season, or weekends and special events

Yes, you can add as many places you want to your own favourites list for later viewing. Just mouse over the place you want to save in the search results list and then click on the red Add to favourites text that appears on the page. You will need to sign up or log in before you can create your favourites list.

Yes it’s possible to see the surrounding area of a place providing the location has been photographed by google. By clicking on the street view button on the property description page you can see a 360° picture of the surrounding area or the area in the vicinity.

If you want to see your search results in a view that shows location and a different page layout, click on the List – Photo – Map buttons on the right hand side of the search results page.

When you have found your perfect place to stay, enter your travel dates and amount of guest, then simply click on ‘Book now’ and follow the steps shown in the booking process.

There are two ways you can book:

Instant booking
Places that show the text ‘instant booking’ can be booked without sending a booking request to the host, this means that your chosen place can be booked immediately, like you would a hotel. Use the ‘sort by’ drop down list shown under the filters box on the property search results page to show only ‘instant booking’ places.

Booking request
If a place does not show that it is available as ‘instant booking’ you can still send a booking request to the host who has to accept it within 24 hours. Rest assured that payment does not leave your account until the host accepts the booking. You can withdraw your request for free at any time providing the host has not accepted it.

Once you have completed the booking process you will be emailed a booking confirmation showing the property, dates, host contact information, and the total cost of your booking. You can also find these details in your profile under My trips.

All our places are fully furnished and contain the necessary equipment to make your stay comfortable. Towels, bed linen, and kitchen equipment are supplied by the host for the number of the people sleeping. Information about the accommodation is written in the property description, or by clicking the amenities button on your selected property.

If you want to see your search results in a view that shows location and a different page layout, click on the List – Photo – Map buttons on the right hand side of the search results page.

Yes, it’s possible to bring a pet if the host allows it, we have selected places where the host will allow pets and these can be found by clicking on the pets allowed filter button in the filter area at the top of the page

Yes, you are able to contact the host through our secure internal mailing system, which can be found when you click on the title of the property or picture. You will be directed to the property description page, click on the blue contact button on the right side of the page to send the host a message. You will need to sign up or log in before you can contact the host.

When you have found your perfect place to stay click on the book now button and enter your payment details. The easiest way to pay is by using a credit or debit card but if you don’t have one of these you can choose to pay us direct through a bank transfer.

Yes, all local taxes are included in the total property price, so there is no hidden cost to pay.

You can contact the host of a place through our secure messaging system. Just click on red contact button on your chosen property page, enter your question, and an instant message will be sent to the host email account

We do not charge a deposit, but instead operate a similar system to when checking into a hotel. Some host may require an additional damage deposit which you should pay when you check-in. If so this will be mentioned in the property description on myhotelapartment.com. Your deposit will be returned to you from the host when you check out and everything is ok.

Most of our properties are non-smoking but we do have some places that allow smoking. These can quickly be found by using the filter options at the top of the property list page. Alternatively each property will show if they allow smoking in their property description.

No, it’s not necessary to clean before you check-out as this is the responsibility of your host. The host can decide whether or not to charge a cleaning fee which will be shown before you book on the property description page, and on your booking confirmation.

Once you have completed your booking you can contact the host to arrange a time and place to pickup the keys. This can easily be done by clicking the red ‘Contact’ button on the property description page of the place you have booked, or by logging into your account and going to your inbox. You will also receive contact details of your host in your confirmation email.

After your booking has been completed you will receive a confirmation email confirming check in and out times. The most common check in time is 15.00 and check out time 12.00.

Yes, all details of your bookings will be sent to your email inbox that you used when registering with myhotelapartment, or check the email inbox you use for your facebook account if you have registered on myhotelapartment using your facebook account.

After you have made a booking you will be sent an email containing a pdf file with all your booking information.

Yes you can ask your host for a receipt if you require proof of the total amount of your booking. You can also see details of the total amounts paid in your booking confirmation email.

Most of our properties do not allow pets but we do have some places let you bring a pet. These can quickly be found by using the filter options at the top of the property list page. Alternatively each property will show if they allow pets in their property description.

Our Terms & Conditions link can be found at the bottom of every page or it can also be seen before you book a place where you will be asked to read through and agree the Terms & Conditions before making a booking

You can find our cancellation policy in our terms and conditions link at the bottom of every page.

Yes it’s possible for you to change your booking, just send us an email to bookings@myhotelapartment.com and we will advise you on the easiest way to make any changes.

Yes you can cancel your booking at anytime. Just log in to your dashboard and from there you’ll find a menu button called 'My Trips', then click on the link to cancel your booking.

If you have any problems you can send an email to our customer support team at support@myhotelapartment.com or for an emergency call our 24 hour hotline on +44 (0) 709 200 8604.

Rest assured that you will only be charged for the accommodation when you have received the keys from the host and everything is ok.

Host questions

List your place the quick and easy way, just follow these steps:

1. Click the add a property – free button on the top of the page.
2. Fill out the boxes describing your place.
3. Add your property pictures.
4. Click the Save & continue button.
5. View your listing to make sure it’s correct and then click Publish.

It’s important that you add as much information as possible including amenities, location and local attractions. If you are unsure how much to rent out your place for you can check similar listings on our website or contact our customer support team by emailing us at support@myhotelapartment.com.

Yes, you can list as many places as you like for free, just click on Add a property – free button at the top of the page.

It’s free to Add a property and list your place. We only take a commission fee of 15% from your total payout when someone books your place. So if you charge €100 per night you’ll receive €85.

Yes, you can list your place on as many other websites as you like. Myhotelapartment will not require exclusivity so you are free to list your place where you wish.

After you have made a booking you will be sent an email containing a pdf file with all your booking information.

There’s no need for you to have the best camera on the market to photograph your place, but the better the quality the more chance you will have of someone wanting to rent your place. Most smart phones have a camera that’s good enough, just remember to make sure the room is well lit and you photograph every room, and maybe the surrounding area. Adding a profile picture of your self will also make your place stand out and more welcoming, which our guest love.

- Start with the biggest room first making sure that there is plenty of daylight for a clear bright picture.
- Before you start taking photos make sure all rooms are tidy and then position yourself in the corner of each room so you capture as much of the room as possible in the photo.
- Take photos of each room including, living room, bedroom, kitchen, toilet, bathroom, stairs balcony, entrance and views from the window if any.
- Add the finishing touch by photographing any interesting features your place has, for example: Paintings, designer lamps, fireplaces, flowers.

You can upload as many as 15 photos of your place. The minimum is 2.

Photos can be added when you list your place for the first time by clicking the Add a property – free button, or if you have extra photos you want to add once your place is listed this can be done when you log-in and go to My Properties - Edit Property.

It’s important that the price you offer your place for is not too high otherwise you may reduce the chance of renting it. We recommend that you take a look at what others are charging for a similar place in your area and then offer your place a little cheaper. Once you have received your first few bookings & received positive reviews you can gradually increase the price.

Yes. Just like a hotel or any other travel business you can increase the price you rent out your property on weekends, special events, high season times or for extra guest. You can adjust the price to your daily rental rate when you log-in to your dashboard and go to My properties then Edit Price.

Offering discounts is always a good way of attracting more guest to your property. You can for example offer a discount to guest who want to stay for more than 7 days or if they are bringing a child.

- Photo: Displaying the best photo first is always a good way to attract people to your listing. Then add up to 15 bright and clear more photos of the property.
- Heading: Equally as important is having a catchy descriptive heading for your listing, for example: Stylish, luxury, central, balcony, theses are some catchy words that could go into your heading.
- Description: Describe clearly your property and it’s features including local attractions and location. Tell about your furniture, kitchen, bedroom and bathroom equipment if you have any special designer brands

It’s important to attract as much attention to your listing as possible, and having good pictures and a catchy heading is a great way to start. Adding as many amenities and features as possible to your listing will also help to place your property higher on the search list when a guest searches for a place in your city.

- Price: Offering your place for an attractive price lower than other listings in your city will also ensure a quicker booking.

- Instant booking: Listing your place as an instant booking property will display your place on the first page when a guest searches for a property in your city.

- Featured property: Upgrading your listing to a featured property will display your property on our homepage ensuring maximum exposure.

- Social media: Posting your property on facebook, twitter and blogs will also help to market your place. Ask your friends and family to view and click the facebook like button on your property on myhotelapartment.com.

Remember to keep a regular check on your email inbox to see bookings or enquiries, and keep your property availability calendar up to date on our website.

On check-in guest are required to fill out a security form that we email to you when a booking has been made on your place. This form has a section that guest are required to fill out entering their passport information and credit card numbers just like when checking into a hotel. Contact us within 24 hours after your guest has checked out if there is a problem.

You can find our cancellation policy in our terms and conditions link at the bottom of every page.

You can find our privacy policy in the link at the bottom of every page.

Yes, you can cancel your booking incase of an emergency but please bare in mind that it is very disappointing for the guest as they will need to be relocated to other accommodation. Contact your guest immediately and then contact us directly at support@myhotelapartment.com or on +44 (0) 709 200 8604 to cancel the booking.

Please note: You will be charged a cancellation fee of 15% of the total booking amount.

If your guest cancels their booking they will be charged a cancellation fee. All cancellation fees can be found in our terms and conditions. Rest assured that you do not get charged if the guest cancels.

Yes, you receive compensation depending on how close the guest cancels to the check-in date. All cancellation fees can be found in our terms and conditions.

It’s important for you to keep a regular check on your email inbox and Dashboard after your property is listed and live on Myhotelapartment.com. A booking can come in at anytime as our website is shown worldwide, and is actively marketing your property 24 hours a day, 365 days a year.

Once you have received a booking or booking request you will receive an email notification at the time of the booking and then further reminder emails will be sent to you as the check-in date becomes closer.

Keep your availability calendar up to date so future guest can see when your place is available. This can be done when you log-in and select the link My properties then Calendar. Marketing Tips for faster rental!

It’s important to attract as much attention to your listing as possible, and having good pictures and a catchy heading is a great way to start. Adding as many amenities and features as possible to your listing will also help to place your property higher on the search list when a guest searches for a place in your city.

- Price: Offering your place for an attractive price lower than other listings in your city will also ensure a quicker booking.

- Instant booking: Listing your place as an instant booking property will display your place on the first page when a guest searches for a property in your city.

- Featured property: Upgrading your listing to a featured property will display your property on our homepage ensuring maximum exposure.

- Social media: Posting your property on facebook, twitter and blogs will also help to market your place. Ask your friends and family to view and click the facebook like button on your property on myhotelapartment.com.

We can assure you that when a person books your property it’s as safe as renting a hotel room. We take security serious, which is why we ask all our members for their home address, telephone numbers, first and last name, and references. All guest bookings are made with a credit card or bank account ensuring that you’re further protected

Yes, on some occasions guest will ask for a receipt so they can see proof of the total booking amount. You can give them a copy of your booking confirmation that is emailed to you at the time of the booking as this contains all the cost details they have been charged.

We do not deduct any tax from your rental income but every country has different rules so to find out for sure you should contact your local tax office or landlord.

You can welcome your guest by showing them around your property highlighting points like, where each room is located, how the TV & electrical equipment work, WiFi access, cooker operation, and any house rules you’d like to remind them of. Most guest will be interested to hear where supermarkets are located and if you could recommend any bars or cafes.

It’s always a good idea to think of how you would like a place to be if you were renting it. Make sure it’s clean & tidy with clean sheets and towels. Toilet paper and cleaning products for the kitchen is also essential and will help your guest keep your place clean. Some host choose to leave their guest a small welcome gift like a bottle of wine or flowers.

Guest are normally very respectful to properties that they rent and often take more care than they would in their own home. They may ask you questions about how the TV or entertainment equipment works or where all the kitchen equipment is kept. For many guest it could be their first time in your city so they may like to know where the transport links are located or if there’s anywhere nice to eat or drink.

Yes, you can add house rules to your listing when you add a property or you can add house rules at a later date after you have listed your place. Just log-in and through your dashboard, My properties – Edit property button you can add rules to inform your guest of your requirements of their stay. For example, you can inform your guest about, taking shoes off before entering,

You can choose to have your money paid into your bank or PayPal account.

- PayPal: If you choose the PayPal option your payment will generally clear faster. Just give us your PayPal email address and your money will be transferred to your account one working day after check-in.
- Bank transfer: For bank transfers just give us your bank details and IBAN number. As soon as you accept a booking made by a guest, payment is immediately taken from their account and transferred to you one working day after they check-in.

We only charge a 15% commission when a booking has been made on your place. For example if your daily rental rate is €100 you will receive €85. Our 15% commission is only deducted from your payout after your guest have checked in and everything is ok.

Yes, you can set a small amount for cleaning which will get added to your guest total bill. This can be done when you add a property for the first time or when you log-in and select My properties then Edit price. Guest can see the cost for cleaning in your property description.

If you have a question that’s not shown please email our customer support team at support@myhotelapartment.com or call +44 (0) 709 200 8604 ( 8.00 to 17.00 GMT )

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